Aurel Shopping
Products For: Skin Hair Body Hair Loss Prevention System Nails SlimBody Acne Thighs Scruples Brushes Cricket
By Brand: Bed Head Farouk Perl Prescriptives    CHI    Biosilk CA Botana Centrix Denman Technique

 
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Shopping In Our Store

Use the Category Selection and Drop Down Menus that are located in the top of each store page to browse around our store and look at our products. To select any items for purchase, simply choose any options that are available for the product and then press the ADD button to ADD the item to your shopping cart. Select View Cart at any time to review the items that have been added to your shopping cart. Select Place Order when you are done shopping and wish to complete the order process.
Payment Policy:  We except VISA, Discover and Master Card (including ATM check cards).

Ordering by mail (Check/Money Order)

 If you wish to order by mail, you can mail the Order Form generated by the "Placing Your Order" process, your check or money order to the address below. We will send you an email as soon as we receive the payment. Checks must be made out to: Aurel Salon.

Mailing address!
Aurel Salon
862 Prospect Street
La Jolla, CA 92037

Ordering by Phone:

Once you are done with shopping, go through the "Placing Your Order" process and chose "CONTACT ME" We will call you and finish taking the order by phone.

To place an order call us Monday - Saturday from 8am-3pm Pacific Time at: 1-858-459-0200

Tax information:
Sales tax is only collected on orders shipped to the State of California residents. Sales tax for California  is 7.75%. All other US residents are exempt.

Claims on orders not received
You must notify us within 10 days from the date of your order if you did not receive it.

Pricing and Typographical Errors 

All prices are subject to change without notice.  In the event a product is listed at an incorrect price due to a typographical, photographic, or technical error or error in pricing information received from our suppliers, Aurel.com.shall have the right to refuse or cancel any order for merchandise listed at the incorrect price whether or not the order has been confirmed and your credit card charged.  If your credit card has already been charged and your order is cancelled, Aurel.com shall immediately issue a credit to your credit card in the amount of the original charge.

Canceling an Order

Orders may be canceled providing you contact us no later than 10 am EST the next business day, from the day of placing Order.
Contact us at:
1-858-459-0200
Monday-Friday: 9:00 am-5:00 pm Pacific Time.
or email to:cancelsupport@aurel.com

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Privacy Policy!

All information you provide to us will not be shared with any one. Any information you provide to us is used to process your order. We will not sell, rent or give your e-mail address to anyone. All transactions are encrypted by Secure Socket Layer (128 bit), the industry standard.

Security Standards
At Aurel.com, we understand that security is very important to our Internet shopping customers. Although we cannot guarantee absolute confidentiality of data transmitted over the public Internet, we encrypt all data transmissions between your computer and our data center using the strongest available, industry standard SSL (Secure Socket Layer)  protocols.

Encryption The encryption process, which scrambles your data into a form that only your browser and Aurel.com's Web server can understand, is an effective way to achieve data security. Encryption significantly reduces the possibility of unauthorized users intercepting and reading your account or transaction information.

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  Browser Requirements

To provide you with a high level of security, Aurel.com recommends you use one of the newer browsers, such as Microsoft® Internet Explorer 6.0 and newer or Netscape® version 6.2 and newer. These browsers support the latest encryption technology. (Encryption scrambles your data into a form that only your browser and Aurel.com's Web server can understand.)

Upgrading your browser is quick, easy and free.

Even if you already have the required minimum browser version, it's a good idea to add 128-bit encryption to Netscape or Explorer. This is the strongest, most secure form of encryption available.

Just click on the appropriate browser link below to begin your upgrade.

When you have finished upgrading, return to http://www.aurel.com to enjoy secure, worry-free Internet shopping.

Microsoft

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  Enabling JavaScript

You must have JavaScript enabled to use Aurel.com.

Download Java Software

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YOUR ACCOUNT OBLIGATIONS

In consideration of your use of the Site, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information (the "Account Information"). If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site

ELECTRONIC COMMUNICATIONS

When you visit the Site or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

LIMITATION OF LIABILITY

YOU UNDERSTAND AND AGREE THAT AUREL.COM DOES NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF ANY INFORMATION. AUREL.COM IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS OR FOR THE RESULTS OBTAINED FROM THE USE OF SUCH INFORMATION. THE INFORMATION IS PROVIDED WITH THE UNDERSTANDING THAT NEITHER AUREL.COM NOR ITS MEMBERS, ARE ENGAGED IN RENDERING LEGAL, MEDICAL, COUNSELING OR OTHER PROFESSIONAL SERVICES OR ADVICE. AUREL.COM ENCOURAGES YOU TO SEEK APPROPRIATE PROFESSIONAL ADVICE OR CARE FOR ANY SITUATION OR PROBLEM WHICH YOU MAY HAVE.
AUREL.COM SHALL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED, OR ALLEGED TO HAVE BEEN CAUSED, DIRECTLY OR INDIRECTLY, BY THE INFORMATION OR IDEAS CONTAINED, SUGGESTED OR REFERENCED IN THIS WEB SITE. YOUR PARTICIPATION IN THIS WEB SITE IS SOLELY AT YOUR OWN RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM AUREL.COM, IT'S EMPLOYEES, CONSULTANTS AND/OR EXPERTS SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

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SHIPPING

Policy

This Web Site has Anti fraud safeguards in place and prosecution for all fraudulent orders will be pursued.
Our Address Verification System will require the exact address to which the credit card is billed.
To make purchases on the Site, you must have a shipping address in the United States, or use an APO/FPO U.S. military address.
If the shipping address is different than the billing address, then the order will be shipped with a signature required at the time of delivery.
Shipping charges for Canada: Shipping, Handling, Customs CN form, Insurance, deliverable in 4 to 7 Days, Starting at: $17.00 US Dollars. We will verify and confirm with buyer the exact amount of shipping and handling charges, shortly after placing the order.
Shipping to a Business Address should include the Following:
Business Name
Department
c/o Your Name
Business Address (including Suit, Rm, etc. #)
City, State Zip Code

All prices on this web site are in U.S. Dollars.
Most orders are shipped within 24 hours.
Aurel.com offers free USPS Priority Mail shipping for each shipping address in the USA with the purchase of $200.00 or more worth of product, before Taxes and/or Shipping charges.
For Orders under $200.00 worth of products, Freight is calculated by weight.
Postal Service to Canada / Alaska / Hawaii - allow 4-10 days.
We ship from our location in La Jolla, San Diego, California
When we have prepared and packed your order and it is ready to be shipped, you will be receiving a Shipment Confirmation e-mail in your inbox. The majority of our orders are shipped within 24 business hours after placing the order online. The Shipping Confirmation e-mail looks like this: 

ORDER NUMBER : 06192004-005084687
Date : 06/19/2004
BILLING INFORMATION
YOUR NAME
123 MAIN ST. APT #01
ANY TOWN
FL
93105
UNITED STATES
Phone: 858-555-0101
Email: yremail@someone.com
SHIPPING INFORMATION
Shipping Method: Priority Mail (3-5 Days)

Coupon
great customers
ADDITIONAL COMMENTS

ID NAME/DESCRIPTION QTY PRICE
MSTSBS SlimBody Slimming System 1 $ 37.00
FPPLNSa N Kit for Normal to Fine Hair 1 $ 40.00
FRKKID3 Biosilk Kids Kit Biosilk Kids Kit 1 $ 27.00
OPINICLPP9 Provocative Pink Nicole Nail Laquer 1 $ 11.00
OPINICLMMB11 Marry Me Berry Nicole Nail Laquer 1 $ 11.00
AVOJUCPEARFRUPear Juicie Lotion Lotion 1 $ 9.00
OPICHISKIP Chip Skip Nail Chip Preventor 1 $ 12.00

Subtotal: $ 147.00
Discount (10%): $ 14.70 (-)
Subtotal: $ 132.30
Tax (0.0%): $ 0.00
Shipping & Handling: $ 16.05
Total: $ 148.35
Thank you for your order. We really appreciate your business. We ship within 24 hours.
Regards,
aurel

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Returning Merchandise

RETURNS POLICY We will not accept returns unless we made an error in order processing or shipping.

If you are eligible for a return you must follow the below procedure.

Return Procedure:

  • Contact our office for return authorization. 
  • Returns are your responsibility until they are received in our warehouse. 
  • Merchandise must be returned to us freight prepaid. 
  • Refunds will not be issued until items are received in good condition in our warehouse. 
  • Returns must be shipped with the post office ground service. 
  • We recommend insured mail to protect you against loss or damage during shipping. 
  • All original paperwork that was initially received with order must be included in return shipments. 
  • Merchandise must be returned in its original packaging, unopened and can not be used or damaged in any way. 
  • If this procedure is not followed we reserve the right to withhold full or partial refund at our discretion.
We'll gladly issue you a full refund to your credit card for the price of any item for any aurel.com purchased product upon receiving your items within 30 days of the PURCHASE date.
You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping and handling charges. Any shipping cost you incur to return the product to us will not be refunded.
We're sorry, but we do not accept returns of items returned more than 30 days after delivery. If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the credit or refund. Once your return has been received, a credit or refund will be issued within 7 days and an e-mail confirmation will be sent.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
For returned products that you have received as gifts, the refund will be credited to the account of original purchaser.

We do not offer refunds or exchanges on Skin care, makeup and brushes items due to health reasons.  Please make your selections carefully.
We charge a 15% restocking fee for all returned merchandise.
To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product.
We do require a return authorization number.

Please follow the simple instructions below:
If you wish to return merchandise , please contact Customer Service at: returnssupport@aurel.com prior to shipment.
We will process your return and issue you a Authorization return number.
1. In a piece of paper write your
  Full name and address Phone number E-mail address Original Order Confirmation Number Your reason for returning the merchandise 
Your Authorization return number.
2. Place the above information with the unused item you like to return in its original condition in a shipping box using the necessary padding for safety.

3. Sent it to:
AUREL SALON
862 PROSPECT STREET
LA JOLLA, CA 92037 USA

We recommend you use an insured carrier such as UPS, FEDEX, or INSURED priority mail!

Return Refunds and Credits

We will notify you via e-mail once your return has been processed. 
Your return will be processed and your account credited within five business days.
Please note that your financial institution will likely take approximately seven business days to reflect this transaction.
We can not accept returns past 30 days from date of order.

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Discount Codes

As a reward for our customers, aurel.com offers regular promotions and coupon codes for customer loyalty through registration, e-mail, and advertisements.
There is a specific alphanumeric code associated with each Aurel.com online promotion that you can use to redeem the promotion. Enter this code in its entirety in the promotion code field on the Payment Information page during the checkout process. Aurel.com promotion codes are not case sensitive. You will see the promotion reflected in your shopping basket on the Confirm Order page. You may only use one promotion code or coupon per order. You must have received the Discount Code in your inbox through an email from aurel.com.
Discount Codes are usually good for 1 month and a new Code may be sent to you periodically.